Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Backlined ("Company," "we," "our," or "us") regarding your use of the Backlined platform and related services (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Description of Service

Backlined is a booking coordination platform designed specifically for independent musicians and bands. Our Service includes:

• Contact Management: Organize and manage industry contacts, venues, and band members
• Communication Tracking: Centralize and track outreach across multiple platforms
• Calendar Coordination: Shared scheduling and availability management
• Show Management: Track booking status, financial records, and performance history
• Collaboration Tools: Enable band members to coordinate booking activities
• Financial Tracking: Record transactions, revenue splits, and expenses
• Media Management: Store and organize photos, videos, and documents

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old to use our Service. If you are under 18, you may only use the Service with parental consent and supervision.

3.2 Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must promptly notify us of any unauthorized use of your account
• One person may not maintain multiple accounts

3.3 Team Accounts

• Team accounts allow multiple users to collaborate on booking activities
• The account owner is responsible for all activity within the team account
• Team members must individually agree to these Terms

4. Acceptable Use

4.1 Permitted Uses

You may use our Service to:

• Manage your booking and music industry activities
• Communicate with venues, bands, and industry contacts
• Track financial information related to your music career
• Collaborate with band members and team members
• Store and organize music-related media and documents

4.2 Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful, threatening, or harassing content
• Distribute spam, unsolicited communications, or malware
• Attempt to gain unauthorized access to other accounts or systems
• Upload content containing viruses or malicious code
• Engage in any activity that disrupts or interferes with the Service
• Use the Service for any illegal business activities
• Impersonate others or misrepresent your identity
• Collect or harvest user information without consent

5. Content and Intellectual Property

5.1 Your Content

• You retain ownership of all content you upload to our Service
• You grant us a limited license to store, process, and display your content as necessary to provide the Service
• You represent that you have the right to upload and share all content you provide
• You are responsible for ensuring your content does not violate third-party rights

5.2 Our Intellectual Property

• The Service, including all software, features, and content, is owned by Backlined
• Our trademarks, logos, and service marks are protected intellectual property
• You may not copy, modify, or distribute our proprietary content without permission

5.3 Third-Party Content

• Our Service may include content from third-party sources
• Third-party content is the property of its respective owners
• We do not endorse or guarantee the accuracy of third-party content

6. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.

7. Subscription Plans and Payment

7.1 Subscription Plans

• Our Service is offered through various subscription plans
• Plan features and pricing are described on our website
• We reserve the right to modify plans and pricing with notice

7.2 Payment Terms

• Subscription fees are charged in advance on a recurring basis
• All fees are non-refundable except as required by law
• You authorize us to charge your designated payment method
• Failed payments may result in suspension or termination of your account

7.3 Free Trial

• We may offer free trial periods for new users
• Trial terms and limitations are specified at signup
• Your subscription will automatically begin after the trial period unless canceled

7.4 Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You will retain access to the Service until the end of your paid period

8. User Responsibilities

8.1 Account Security

• Maintain strong, unique passwords for your account
• Enable multi-factor authentication when available
• Promptly report any security incidents or unauthorized access

8.2 Content Management

• Regularly backup important data stored in our Service
• Ensure accuracy of information you input into the system
• Respect the privacy and rights of others when sharing contact information

8.3 Compliance

• Use the Service in compliance with all applicable laws
• Respect intellectual property rights and licensing requirements
• Follow industry best practices for professional communications

9. Service Availability and Modifications

9.1 Service Availability

• We strive to maintain high service availability but cannot guarantee 100% uptime
• Scheduled maintenance may temporarily interrupt service
• We are not liable for downtime or service interruptions

9.2 Service Modifications

• We may modify, update, or discontinue features of the Service
• We will provide reasonable notice of material changes
• Continued use of the Service constitutes acceptance of modifications

10. Third-Party Integrations

10.1 External Services

Our Service may integrate with third-party platforms including:

• Social media platforms (Instagram, Twitter, Facebook, Spotify)
• Email services (Gmail, Outlook)
• Calendar applications (Google Calendar, Apple Calendar)

10.2 Third-Party Terms

• Your use of integrated services is subject to their respective terms and policies
• We are not responsible for third-party service availability or functionality
• Integration features may change based on third-party API modifications

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BACKLINED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Backlined and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content uploaded to the Service

13. Termination

13.1 Termination by You

• You may terminate your account at any time through your account settings
• Termination does not entitle you to any refund of prepaid fees

13.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay subscription fees
• Abuse or misuse the Service

13.3 Effect of Termination

• Upon termination, your right to use the Service ceases immediately
• We may delete your account and associated data after a reasonable retention period
• You may request data export before termination

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally.

14.2 Binding Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

14.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action or representative proceeding.

14.4 Exceptions

Nothing in this section prevents either party from seeking injunctive relief or addressing intellectual property disputes in court.

15. Governing Law

These Terms are governed by the laws of [State/Jurisdiction], without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the courts of [State/Jurisdiction].

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Backlined regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

16.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control.

17. Updates to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website
• Send notification to registered users via email
• Display prominent notices within the Service

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

18. Contact Information

If you have questions about these Terms or need to contact us regarding the Service:

19. Special Provisions for Musicians

19.1 Industry-Specific Use

• The Service is designed specifically for music industry professionals
• We understand the unique needs of independent artists and bands
• Features are tailored to booking coordination and music business management

19.2 Professional Relationships

• Use the Service to maintain professional relationships with industry contacts
• Respect the business practices and policies of venues and other industry professionals
• Maintain accurate records for tax and business purposes

19.3 Content Ownership

• You retain full ownership of your musical works and performances
• The Service does not claim any rights to your music or creative content
• Contact and business information is managed solely for your operational needs