Privacy Policy

1. Introduction

Backlined ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking coordination platform and related services (the "Service").

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we may collect:

• Account Information: Name, email address, phone number, profile picture
• Band/Artist Information: Band name, member details, hometown, genres, bio, website
• Contact Information: Details about venues, other bands, industry contacts, including names, emails, phone numbers, addresses, and social media handles
• Communication Data: Messages, emails, and other communications you send through our platform
• Show and Event Data: Performance details, dates, venues, financial information, crew details
• Calendar Information: Availability, scheduling data, event details
• Financial Information: Transaction details, revenue splits, expense records (we do not store payment card information)
• Media Files: Photos, videos, audio recordings, documents you upload

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Cookies and Similar Technologies: Session data, preferences, authentication tokens

2.3 Information from Third Parties

• Social Media Integration: Public profile information from connected social media accounts (Instagram, Twitter, Facebook, Spotify)
• API Data: Publicly available information from music platforms and social media APIs
• Email Integration: Email data when you connect your email account for communication tracking

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Our Service

• Facilitate booking coordination and communication
• Manage your account and provide customer support
• Process transactions and maintain financial records
• Enable calendar sharing and availability tracking
• Store and organize your contacts and show history

3.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide support
• Send marketing communications (with your consent)

3.3 Analytics and Improvements

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Ensure security and prevent fraud

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and prevent misuse
• Respond to legal requests and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

• When you explicitly authorize us to share information
• When you use features that involve sharing (e.g., band member collaboration)

4.2 Service Providers

• Third-party vendors who assist in providing our Service
• Cloud hosting providers, email services, analytics providers
• Payment processors (who handle payment data directly)

4.3 Business Transfers

• In connection with mergers, acquisitions, or asset sales
• Your information may be transferred as part of business assets

4.4 Legal Requirements

• To comply with laws, regulations, or court orders
• To protect our rights, property, or safety
• To investigate fraud or security issues

4.5 Band and Team Sharing

• Information shared within your band or team account as necessary for collaboration
• Contact information you choose to share with other bands through our platform

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data in transit and at rest is encrypted
• Access Controls: Role-based access with multi-factor authentication options
• Regular Audits: Security assessments and penetration testing
• Employee Training: Staff training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account information at any time

7.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

7.4 Restriction and Objection

• Limit how we process your information
• Object to certain processing activities

7.5 Marketing Communications

• Opt out of marketing emails and notifications
• Manage communication preferences in your account settings

To exercise these rights, contact us at support@backlined.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage and improve our Service
• Provide security features

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Third-Party Services

Our Service may integrate with third-party platforms:

• Social Media Platforms: Instagram, Twitter, Facebook, Spotify
• Email Services: Gmail, Outlook
• Calendar Services: Google Calendar, Apple Calendar

These integrations are subject to the privacy policies of those third-party services.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers in compliance with applicable laws.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our Service

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. State-Specific Rights

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising these rights

14.2 Other State Laws

We comply with applicable state privacy laws and will update this policy as new regulations take effect.